CRM Executive
Impact Solution
Consultant
Location
Nagpur, Maharashtra
Salary Range
₹30,000 - ₹50,000
Job Type
Full-time
Experience Required
3 - 5 years
Employer Type
Consultant
Posted Date
Aug 2, 2025
Job Description
Dear Candidate,
We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate post-sales activities, and ensure a seamless experience for home buyers. The ideal candidate will have experience in real estate CRM processes and excellent communication and organizational skills.
Key Responsibilities:
Manage and maintain customer databases using CRM software.
Handle customer queries and provide timely resolutions via phone, email, and in person.
Coordinate between sales, legal, accounts, and site teams to ensure smooth documentation and handover process.
Follow up on outstanding payments, documentation, and registration formalities.
Provide regular updates to customers on project status, payment schedules, and possession timelines.
Ensure customer satisfaction through efficient post-sales service and support.
Schedule site visits, meetings, and assist customers with necessary paperwork.
Prepare and maintain reports related to customer communication and payment collections.
We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate post-sales activities, and ensure a seamless experience for home buyers. The ideal candidate will have experience in real estate CRM processes and excellent communication and organizational skills.
Key Responsibilities:
Manage and maintain customer databases using CRM software.
Handle customer queries and provide timely resolutions via phone, email, and in person.
Coordinate between sales, legal, accounts, and site teams to ensure smooth documentation and handover process.
Follow up on outstanding payments, documentation, and registration formalities.
Provide regular updates to customers on project status, payment schedules, and possession timelines.
Ensure customer satisfaction through efficient post-sales service and support.
Schedule site visits, meetings, and assist customers with necessary paperwork.
Prepare and maintain reports related to customer communication and payment collections.
Job Requirements
Bachelor’s degree in any field (preferred: Business Administration or related).
2-5 years of experience in CRM, preferably in the real estate sector.
Proficiency in CRM tools
Excellent communication and interpersonal skills.
Strong problem-solving attitude and customer-centric approach.
Good command of MS Office (Excel, Word, PowerPoint).
Ability to multitask and work under deadlines.
2-5 years of experience in CRM, preferably in the real estate sector.
Proficiency in CRM tools
Excellent communication and interpersonal skills.
Strong problem-solving attitude and customer-centric approach.
Good command of MS Office (Excel, Word, PowerPoint).
Ability to multitask and work under deadlines.
About Impact Solution
Impact Solution is a premier HR recruitment and payroll staffing service provider, established in 2015 and headquartered in Mumbai, India. The company specializes in offering comprehensive human resource solutions tailored to businesses serving across various Industries
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