Telecaller

Key Responsibilities:
• Handle customer queries effectively via call/chat/email
• Ensure timely resolution and maintain customer satisfaction
• Maintain call logs and reports as per process requirement
• Follow standard operating procedures and guidelines
• Handle inbound and outbound customer interactions
• Provide accurate information and resolve queries
• Document customer interactions in the system
• Maintain service quality and meet defined KPIs
Key Requirements:
• Good communication and interpersonal skills
• Comfortable with rotational shifts, if required
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable with rotational shifts and night shifts (for NRI process)
• Fresher welcome; prior BPO/customer support experience is a plus