Telecaller
Hansa Research Group Pvt Ltd
Consultant
Location
Kolkata, West Bengal
Salary Range
₹10,000 - ₹12,000
Job Type
full-time
Experience Required
0 - 1 years
Employer Type
Consultant
Posted Date
Jun 4, 2026
Job Description
Key Responsibilities:
• Handle customer queries effectively via call/chat/email
• Ensure timely resolution and maintain customer satisfaction
• Maintain call logs and reports as per process requirement
• Follow standard operating procedures and guidelines
• Handle inbound and outbound customer interactions
• Provide accurate information and resolve queries
• Document customer interactions in the system
• Maintain service quality and meet defined KPIs
Key Requirements:
• Good communication and interpersonal skills
• Comfortable with rotational shifts, if required
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable with rotational shifts and night shifts (for NRI process)
• Fresher welcome; prior BPO/customer support experience is a plus
• Handle customer queries effectively via call/chat/email
• Ensure timely resolution and maintain customer satisfaction
• Maintain call logs and reports as per process requirement
• Follow standard operating procedures and guidelines
• Handle inbound and outbound customer interactions
• Provide accurate information and resolve queries
• Document customer interactions in the system
• Maintain service quality and meet defined KPIs
Key Requirements:
• Good communication and interpersonal skills
• Comfortable with rotational shifts, if required
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable with rotational shifts and night shifts (for NRI process)
• Fresher welcome; prior BPO/customer support experience is a plus
Contact Employer Directly
Email Address
Mobile Number
You can contact the employer directly using the information above, or use the application form below to submit your resume.
Apply for this Position
Fill out the form below to apply directly. Your application and resume will be sent to the employer's email. No registration required!